We’re looking people like you.

Insurance claims officers are involved inmanaging a claim from the start through to settlement. Depending on your level of experience and knowledge, you may be involved in site visits, survey, and detail reporting and regular data update.

• Providing advice on making a claim and the processes involved
• Processing new insurance claims notifications
• Collecting accurate information and documents to proceed with a claim
• Analyzing a claim made by a policymaker
• Guiding policyholders on how to proceed with the claim
• Contacting insurance to report, follow up and discuss the progress of the claim Monitoring the progress of a claim
• Site visits and survey of locations or incident
• Identifying reasons why full payment may not be made
• Ensuring fair settlement of a valid claim
• Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal and claims professionals
• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• Handling any complaints associated with a claim
• Involvement in loss adjusting activities and in legal discussions relating to settlement
• Negotiating with the insurance company
• Taking responsibility for productivity and other reports
• Adhering to legal requirements, industry regulations and customer quality standards set by the company.

• Work can be based in our office.
• Although office-based, you may need to travel to visit clients and conduct site investigation with loss adjusters.
• It involves working to tight deadlines, working under pressure and using technology
• Dress code must be professional
• Male or female